Customer Service Lessons from "Taxi Terry" by Business Speaker Scott McKain

What is Customer Service?

A one-of-a-kind cab driver, "Taxi Terry," created an "Ultimate Customer Experience ®" for business leader and #1 bestselling author Scott McKain. Listen as Scott speaks to a national sales audience of a top retailer and shares insights on distinction and customer service.

For more information on Scott -- and how you can bring him to speak to your organization:


25 Responses to “Customer Service Lessons from “Taxi Terry” by Business Speaker Scott McKain”

  1. Anonymous says:

    *Customer Service Lessons from “Taxi Terry” by Business Speaker Scott

  2. Anonymous says:

    Damn, I love you +Taxiterry…

  3. Anonymous says:

    This is just so great. I was initially drawn to the title “Customer Service
    Lesson” which was indeed awesome; but way to go Taxi Terry.

    Hopefully you give this video a view. You will not regret watching. 

  4. Anonymous says:

    Great Story ;) :) 

  5. Anonymous says:

    “Taxi Terry” story I posted on YouTube is SOOOO close to 100K views! Not
    bad for a speech story about a cab driver:

  6. Anonymous says:

    Thanks Scott! I subscribe to Skip Prichard’s news and found his article
    about Taxi Terry. Have shared it on my LinkedIn network together with this
    video. Great job of finding gems in everyday life. “Motivational cabbie”
    huh… I had two trips to the US last year and flew with United. Roll your
    eyes please! Had to make a complaint about one of their pursers who was
    exceptionally rude to me on 2 occasions with other passengers as witness.
    After many weeks I got a reply from United that they are investigating
    it… No apology etc. since then.

  7. Anonymous says:

    14 more views, “Taxi Terry” at 100K! THANKS to all who watched &
    supported-I’m honored when someone says they dig it!

  8. Anonymous says:

    Customer Service Lessons from “Taxi Terry” by Scott McKain – YouTube –
    Funny story, “Today, it is… Showtime!”

  9. Anonymous says:

    i love taxi terry because he’s smart and innovated. plus he’s enthusiastic.

  10. Anonymous says:

    Amazing Customer Experiences are all around us…if we just look. Thanks
    for the great story about someone who didn’t just read his mission
    statement dedicated to Customer Awesomeness…He lives it!

  11. Anonymous says:

    Bob Lefsetz sent me here too. I work in customer service and this was spot
    on. Thanks!

  12. Anonymous says:

    Bob Lefsetz sent me here. Enjoyed the video, great insight.

  13. Anonymous says:

    Very well!! -Trish.D-

  14. Anonymous says:

    If this is great, I must be living in a different world. Annoying, and Bob
    Lefsetz is wrong just as often as he is right.

  15. Anonymous says:

    Awesome!! Great advice! Follow it and your business can soar to new
    heights. Scott McKain is one of the best business minds and speakers in

  16. Anonymous says:

    Thanks to Bob Lefsetz, today is “Showtime!” … thanks Scott.

  17. Anonymous says:

    I just listened to you talk about this on the radio and had to find the

  18. Anonymous says:

    Fabulous. Should be required viewing. Thanks Bob Lefsetz fur turning me on
    to this.

  19. Anonymous says:

    I’ve rode with Taxi Terry and heard Scott speak in person. Great speaker.
    Nuff said. He’s no George MaC

  20. Anonymous says:

    Scot, Bob Lefsetz just put you in his email a minute ago, and that put you
    on my radar. Spot on. Both the Terry anecdote and the lesson on the value
    of You Freakin Tube!!

  21. Anonymous says:

    Another BL follower here . Loved it !

  22. Anonymous says:

    STATS. Because you expect your CSR to provide exceptional service,
    resolving the customer’s issue and on to the next customer in 600 seconds.
    If not you threaten to fire them because they take too long with one
    customer. You asked!

  23. Anonymous says:

    It was very nice meeting you today. Thanks for speaking to our group!

  24. Anonymous says:

    Great message, I would love to hear more about Taxi Terry. I drive Taxi in
    the the Atlanta Area and would like to know more of his tactics. I already
    give an enjoyable ride,but would like to improve more!

  25. Anonymous says:

    Awesome !

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