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Highest Levels of Customer Service Using 5 Best Practices
Customers are demanding more and better service. That's why more companies are using Oracle RightNow customer service software-as-a-service for call centers to enable agents to deliver the right answer at the right time.
Customer Service Basics : How to Answer Open-Ended Questions
Learn how to answer customers' open-ended questions properly with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amount of experience on
Customer Service Basics : How to Listen to Customers
Learn how to pay attention to what customers in customer service situations say with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a great amoun
Customer Service Training Tips : How to Have Proper Etiquette at Work
Learn how displaying proper etiquette will show that you are dedicated to customer service with expert training tips in this free online customer service training video clip. Expert: Pamela Unruh Bio: Pamela Unruh has been working in the customer service industry for nearly twenty years. She has a
Customer Service | Frank Furness Social Media Speaker
http://www.frankfurness.com Frank Furness is an International Sales & Technology Speaker and Social Media Presenter Watch top international motivational speaker Frank Furness share his hilarious stories on customer service. Download free Ebooks at http://www.frankfurnessresources.com/downloads as
How to Provide Good Customer Service
At some point in our lives, we all have to deal with an angry customer. Whether it's in the drive thru, classroom or corporate meeting, you need to be prepared to survive their tantrum. Use these tips to control yourself and the situation.
Top 6 Ways to Get An Angry Customer to Back Down
6 Quick tips to help you diffuse anger and create calm with unhappy customers. This video is part of the "Golden Method" elearning course for handling difficult customers. Learn more about this course by going to http://www.myragolden.com/GoldenMethodeLearning.php